TRAINING ITIL V3 FUNDAMENTAL

PELATIHAN ITIL V3. FUNDAMENTAL

TRAINING ITIL V3. FUNDAMENTAL

TRAINING ITIL V3 FUNDAMENTAL

Descriptions Pelatihan ITIL V3. Fundamental

This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.

Objectives Training ITIL V3. Fundamental

The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organizations.

  • To provide proven practical guidance on how to successfully introduce an integrated IT Service Management framework based on the ITIL best practice service lifecycle approach.
  • To prepare delegates for the ITIL Foundation Certificate in IT Service Management examination

Materi Pelatihan ITIL V3. Fundamental

The course is assignment based, with practical coursework. It is based upon the

  • OGC’s ITIL Books:
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement.

There is particular importance placed on developing an underlying service culture within the IT organization.

  1. Introduction to Service Management: The importance of Service Management
    • Definition of a Service and Service Management
    • The need for a service culture
    • Service Management as a practice
  2. The Service Lifecycle : The objectives and business value for each phase of the lifecycle. The main goals and value to the business provided by each phase of the lifecycle covering the 5 core books:
    • Service Strategy
    • Service Design
    • Service Transition
    • Service Operation
    • Continual Service Improvement
  3. Key Principles and models of ITSM : Key Principles and models of ITSM:
    • The types of service provider
    • The five major aspects of Service Design
    • The service V model
    • The Continual Service Improvement model
  4. The Processes and Functions: Define the characteristics of a process
    • The objectives, business value, basic concepts, roles and interfaces of:
      • Service Portfolio Management
      • Service Level Management
      • Incident Management
      • Change Management
    • * The objectives and basic concepts of:
      • Demand Management
      • Financial Management
      • Service Catalogue Management
      • Availability Management
      • Capacity Management
      • Supplier Management
      • Information Security Management
      • IT Service Continuity Management
      • Service Asset and Configuration Management
      • Release and Deployment Management
      • Event Management
      • Problem Management
      • Request Fulfillment
      • Access Management
      • The 7 step improvement process
      • Explanation of the functions:
      • Service Desk, Application Management, Operations
      • Management, Technical
      • Management
    • * Organization structure and key roles
      • Using the RACI model
      • Technology and Architecture
      • Generic requirement for an integrated set of ITSM technology
  5. Documentation
    • Comprehensive course documentation is provided
  6. Cases: ITIL cases

Target Peserta Training ITIL V3. Fundamental

  • Managers involved and related in the IT operations
  • IT staff and executives involved in risk management and business process improvement
  • Information technology professionals involved in projects that are concerned, in part, with the automation of business processesIT Managers and Practitioners involved in the strategy, design, and implementation and ongoing delivery of business-used IT services and who require an insight into Service Management best practice

Instruktur Pelatihan

Instruktur yang mengajar pelatihan ITIL V3 Fundamental ini adalah instruktur yang berkompeten di bidang ITIL V3 Fundamental baik dari kalangan akademisi maupun praktisi.

Jadwal Pelatihan Transform-mpi.com 2024 :

  • Batch 1 : 03 – 04 Januari 2024 | 16 – 17 Januari 2024
  • Batch 2 : 07 – 08 Februari 2024 | 20 – 21 Februari 2024
  • Batch 3 : 05 – 06 Maret 2024 | 19 – 20 Maret 2024
  • Batch 4 : 09 – 10 April 2024 | 13 – 24 April 2024
  • Batch 5 : 07 – 08 Mei 2024 | 22 – 23 Mei 2024
  • Batch 6 : 05 – 06 Juni 2024 | 25 – 29 Juni 2024
  • Batch 7 : 09 – 10 Juli 2024 | 23 – 24 Juli 2024
  • Batch 8 : 06 – 07 Agustus 2024 | 20 – 21 Agustus 2024
  • Batch 9 : 04 – 05 September 2024 | 18 – 19 September 2024
  • Batch 10 : 18 – 19 Oktober 2024 | 15 – 16 Oktober 2024
  • Batch 11 : 06 – 07 November 2024 | 26 – 27 November 2024
  • Batch 12 : 04 – 05 Desember 2024 | 18 – 19 Desember 2024

Catatan : Jadwal dapat menyesuaikan dengan kebutuhan anda.

Biaya dan Lokasi Pelatihan :

  • Jakarta :
  • Bandung
  • Yogyakarta
  • Surabaya
  • Malang
  • Bali
  • Lombok

Catatan : Biaya diatas belum termasuk akomodasi/penginapan. Apabila ada pertayaan mengenai materi, biaya, lokasi, jadwal dan penawaran lainnya, hubungi kami di nomor .

Fasilitas Pelatihan di transform-mpi.com:

  1. Penjemputan dari Hotel/Bandara/Stasiun/Terminal.
  2. Training Kit (Dokumentasi photo, Blocknote, ATK, Flashdisk, dll).
  3. Transportasi Peserta ke tempat pelatihan.
  4. 2x Coffe Break & 1 Lunch (Makan Siang).
  5. Training Room Full AC and Multimedia.
  6. Free Bag or Bagpackers (Tas Training).
  7. Softfile Foto Training
  8. Sertifikat Pelatihan.
  9. Souvenir Exclusive.