TRAINING TENTANG KEPNER TREGOE FOUNDATION
PELATIHAN KEPNER TREGOE FOUNDATION
Background Training Kepner Tregoe Foundation
The two-day Kepner Tregoe Foundation course introduces individuals working in trouble shooting environments to a systematic process of problem solving when responding to incidents and problems.
This course enables individuals to deliver a high level of quality and consistency in customer support. The course equips participants with the knowledge of the terminology, structure and basic concepts of Kepner Tregoe’s problem management and incident management techniques such as Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis.
The course is designed also to aggrendize the participants to have effective capability to cope with situtaion within the increasing complexity of IT systems, this means the course shall lead to effective of selecting and applying the troubleshooting method of the Incident and Problem Management.
The Kepner Tregoe® approach to Problem Solving and Decision Making is cited in ITIL V3 to satisfy the needs of Problem Investigation and Diagnosis.
During the Foundation course, participants will be optimally prepared to take and pass the Kepner-Tregoe Foundation examination
Objectives Pelatihan Kepner Tregoe Foundation
* Establishing a common language in troubleshooting that ensures consistency in customer support in a Service Management environment
* Introducing structured critical thinking techniques to analyse problems, make decisions and proactively avoid problems
* Capability in handling complex issues (Situation Appraisal)
* Capability in aanalyzing problems (Problem Analysis)
* Capability in making proper decisions (Decision Analysis)
* Capability in avoiding future problems (Potential Problem Analysis)
* Participants will also:
* Understand how these skills assist in the delivery of ITIL Incident and Problem Management.
* Improve skill participants to manage customer problems and escalations.
* Provide managers and engineers with tools to handle issues rationally
* Maximise the process of questioning in problem analysis and decision making more effective.
* Give to the partcipoants techniques for handling complex customer issues.
* Provide to the participants with better understanding on how ITSM Problem & Incident Management process fits within our jobs.
* Increase the capability in making progress toward resolution of several current customer issues
Audience:
The course is designed to the participants who want tohave foundation knowlege and want to be certified by Kepner-Tregoe as ‘Kepner-Tregoe Foundation certified, and further seek to attend the two-day Kepner-Tregoe workshop on how to learn and implement the concepts they have learnt and with the main objective to improve Incident Management and Problem Management
Contents Pelatihan Kepner Tregoe Foundation
1. Introduction to Kepner-Tregoe rational process
2. Situation Appraisal
3. Problem Analysi
4. Decision Analysis and Potential Problem Analysis
5. How to perform Preventive Problem Analysis
Methods TRAINING TENTANG KEPNER TREGOE FOUNDATION :
* Presentation
* Discussion
* Case Study
Lead Instruktur
Instruktur yang mengajar pelatihan Tentang Kepner Tregoe Foundation ini adalah instruktur yang berkompeten di bidang Tentang Kepner Tregoe Foundation baik dari kalangan akademisi maupun praktisi.
Jadwal Pelatihan Transform-mpi.com 2025 :
- Batch 1 : 30 – 31 Januari 2025
- Batch 2 : 13 – 14 Februari 2025
- Batch 3 : 11 – 12 Maret 2025
- Batch 4 : 16 – 17 April 2025
- Batch 5 : 15 – 16 Mei 2025
- Batch 6 : 25 – 26 Juni 2025
- Batch 7 : 16 – 17 Juli 2025
- Batch 8 : 6 – 7 Agustus 2025
- Batch 9 : 3 – 4 September 2025
- Batch 10 : 8 – 9 Oktober 2025 || 29 – 30 Oktober 2025
- Batch 11 : 13 – 14 November 2025 || 25 – 27 November 2025
- Batch 12 : 15 – 16 Desember 2025
Catatan : Jadwal dapat menyesuaikan dengan kebutuhan anda.
Biaya dan Lokasi Pelatihan :
- Jakarta :
- Bandung
- Yogyakarta
- Surabaya
- Malang
- Bali
- Lombok
Catatan : Biaya diatas belum termasuk akomodasi/penginapan. Apabila ada pertayaan mengenai materi, biaya, lokasi, jadwal dan penawaran lainnya, hubungi kami di nomor CS kami.
Fasilitas Pelatihan di transform-mpi.com:
- Penjemputan dari Hotel/Bandara/Stasiun/Terminal.
- Training Kit (Dokumentasi photo, Blocknote, ATK, Flashdisk, dll).
- Transportasi Peserta ke tempat pelatihan.
- 2x Coffe Break & 1 Lunch (Makan Siang).
- Training Room Full AC and Multimedia.
- Free Bag or Bagpackers (Tas Training).
- Softfile Foto Training
- Sertifikat Pelatihan.
- Souvenir Exclusive.