PELATIHAN PROFESSIONAL SECRETARY SKILLS

PELATIHAN PROFESSIONAL SECRETARY SKILLS

PELATIHAN PROFESSIONAL SECRETARY SKILLS

PELATIHAN PROFESSIONAL SECRETARY SKILLS

PELATIHAN PROFESSIONAL SECRETARY SKILLS

DESKRIPSI  PELATIHAN PROFESSIONAL SECRETARY SKILLS

An efficient and effective office secretary builds good image of an organization and proves to be an asset to his/her supervisor. Information technology has brought about a paradigm shift in office working and the skills required by office secretaries and administrative assistants. Decision makers are overloaded by information and data so they need skillfully trained to stream line the flow of information. The more skills they have, the more time their organizational heads will save and the organization as a whole will become more effective and professional. During the workshop, the participants will review and discuss which kind of duties and skills they are responsible for and which standards should be achieved in performing a variety of office tasks.

After completing this practical program, participants will be able to :

  • understand how her role as Secretary, Administrator contributes to organizational success
  • Build an effective work team
  • Plan and coordinate workflow and productivity
  • Interact with people in ways which reinforce positive working relationships
  • Show concern for excellence
  • Manage personal emotions and stress
  • Manage conflict, difficult situations and people with ease
  • Deliver presentations to small groups for maximum effe

Outline

  1. The Role of the Secretary
    • Key functions of your role
    • Self-assessment
  2. Communicating for Results
    • Why are effective communication skills important?
    • What is communication?
    • The communication process
    • Barriers to effective communication
    • Skills for effective communication, persuasion and influence
    • Listening – the key to communication success
  3. Leadership and Office Management
    • Your leadership style
    • Factors that influence leadership in your organization and in your office
    • Ways in which you can influence your team
    • Leadership models – situational leadership, transformational leadership and results- based leadership
    • Why networking is critical to your success
  4. Effective Presentation Skills
    • Planning an effective presentation
    • Writing a script or notes
    • Practice and rehearsal
    • Personal delivery skills
    • Reviewing the presentation for maximum learning and effect
  5. Managing Work
    • Time management/self-management
    • Managing stress
    • Goal setting
    • Priority management
    • Becoming a Quadrant II time manager
    • Dealing with time wasters
    • Maximize effectiveness by managing meetings
    • Delegate for maximum effect
  6. Managing Conflict
    • What is conflict?
    • Finding an appropriate conflict management style
    • Mapping and defining conflict
    • Appropriate assertiveness and empathy
    • Dealing with anger in yourself and others
    • Pathways to influence
    • Appropriate negotiation techniques

INSTRUKTUR

Instruktur yang mengajar pelatihan Professional Secretary Skills ini adalah instruktur yang berkompeten di bidang Professional Secretary Skills baik dari kalangan akademisi maupun praktisi.

Jadwal Pelatihan Transform-mpi.com 2024 :

  • Batch 1 : 03 – 04 Januari 2024 | 16 – 17 Januari 2024
  • Batch 2 : 07 – 08 Februari 2024 | 20 – 21 Februari 2024
  • Batch 3 : 05 – 06 Maret 2024 | 19 – 20 Maret 2024
  • Batch 4 : 09 – 10 April 2024 | 13 – 24 April 2024
  • Batch 5 : 07 – 08 Mei 2024 | 22 – 23 Mei 2024
  • Batch 6 : 05 – 06 Juni 2024 | 25 – 29 Juni 2024
  • Batch 7 : 09 – 10 Juli 2024 | 23 – 24 Juli 2024
  • Batch 8 : 06 – 07 Agustus 2024 | 20 – 21 Agustus 2024
  • Batch 9 : 04 – 05 September 2024 | 18 – 19 September 2024
  • Batch 10 : 18 – 19 Oktober 2024 | 15 – 16 Oktober 2024
  • Batch 11 : 06 – 07 November 2024 | 26 – 27 November 2024
  • Batch 12 : 04 – 05 Desember 2024 | 18 – 19 Desember 2024

Catatan : Jadwal dapat menyesuaikan dengan kebutuhan anda.

Biaya dan Lokasi Pelatihan :

  • Jakarta :
  • Bandung
  • Yogyakarta
  • Surabaya
  • Malang
  • Bali
  • Lombok

Catatan : Biaya diatas belum termasuk akomodasi/penginapan. Apabila ada pertayaan mengenai materi, biaya, lokasi, jadwal dan penawaran lainnya, hubungi kami di nomor CS kami.

Fasilitas Pelatihan di transform-mpi.com:

  1. Penjemputan dari Hotel/Bandara/Stasiun/Terminal.
  2. Training Kit (Dokumentasi photo, Blocknote, ATK, Flashdisk, dll).
  3. Transportasi Peserta ke tempat pelatihan.
  4. 2x Coffe Break & 1 Lunch (Makan Siang).
  5. Training Room Full AC and Multimedia.
  6. Free Bag or Bagpackers (Tas Training).
  7. Softfile Foto Training
  8. Sertifikat Pelatihan.
  9. Souvenir Exclusive.