TRAINING TENTANG ENHANCING YOUR SKILLS TO BECOME A SUCCESSFUL DESK COLLECTOR
PELATIHAN ENHANCING YOUR SKILLS TO BECOME A SUCCESSFUL DESK COLLECTOR
PELATIHAN ENHANCING YOUR SKILLS TO BECOME A SUCCESSFUL DESK COLLECTOR
DESKRIPSI PELATIHAN ENHANCING YOUR SKILLS TO BECOME A SUCCESSFUL DESK COLLECTOR
Collecting payment from debitur sometimes can be complicated. It is not only the matter of limited cash available but also the matter of inadequate skills of the debt collector. S/he usually does not examine the field, situation, and condition or even does not have strategic tactic to deal with his/her debitur
Inappropriate risk management strategy may allow loss in the company as non performing loan or bad debt. Improvement in collection strategy and skills will perform increasing in company revenue.
Desk Collection is a highly specialised form of collecting. It is more than just collecting by using the tool (telephone). The absence of body language means we must rely on our voice only. Many of collectors who are good in face to face communication are poor on the telephone.
Time is important on the phone. Most of people are in hurry when speaking on the phone. Therefore we need skills to compensate for the lack of time.
This comprehensive and practical course provides the key skills needed.
Various skills such as preparation, classification, opening the call, building rapport, negotiation or dealing with difficult debitur, getting agreement, post call activities will be intensively discussed in this program with the aim of developing you as a successful desk collector and improving your existing skills.
Tujuan dan Manfaat PELATIHAN ENHANCING YOUR SKILLS TO BECOME A SUCCESSFUL DESK COLLECTOR
After attending this program, participants will be better able to:
- understand their responsibilities, roles, and attitude as a desk collector
- understand collection system, strategy, and policy
- learn what and how to prepare for a collection process
- understand benefits and challenges of telephone collection
- learn what and how to prepare for a call
- learn how to classify type of debitur and prepare strategy to deal with each type of debitur
- learn how to open the call and set the scenario for an effective call
- learn how to build rapport
- learn how to negotiate or deal with difficult debitur
- learn how to handle objections or inquiries
- understand the post call activities
- achieve desired outcomes for the organisation and themselves
- develop necessary skills to become a successful desk collector
Materi PELATIHAN ENHANCING YOUR SKILLS TO BECOME A SUCCESSFUL DESK COLLECTOR
- Principal of Collection Management
- Roles, responsibilities, and attitude of a STAR desk collector
- Collection system, strategy, and policy
- The role of the telephone
- The advantages and disadvantages of collecting on the telephone Comparing in terms of time, money, distance, word, tone, body language, and so on
- Preparation – call objectives and materials
- What is your objective?
- Why do you call?
- Who do you call?
- Scripts
- Leads or referrals
- Classification of debitur and strategy for each type of debitur
- Opening the call – building rapport
- Introduction
- Setting the scenario
- Questions using V-A-K-O-G model
- Identifying pleasure or pain type of people
- Negotiation skills in collection
- Getting agreement – handling objections or inquiries Using boomerang method, conditional method, metaphor, and so on
- Post call activities
- Summarising
- Filing
- Follow up
- Lots of tips and videos for successful desk collector
Instruktur
Instruktur yang mengajar pelatihan Enhancing Your Skills To Become A Successful Desk Collector ini adalah instruktur yang berkompeten di bidang Enhancing Your Skills To Become A Successful Desk Collector baik dari kalangan akademisi maupun praktisi.
Jadwal Pelatihan Transform-mpi.com 2025 :
- Batch 1 : 30 – 31 Januari 2025
- Batch 2 : 13 – 14 Februari 2025
- Batch 3 : 11 – 12 Maret 2025
- Batch 4 : 16 – 17 April 2025
- Batch 5 : 15 – 16 Mei 2025
- Batch 6 : 25 – 26 Juni 2025
- Batch 7 : 16 – 17 Juli 2025
- Batch 8 : 6 – 7 Agustus 2025
- Batch 9 : 3 – 4 September 2025
- Batch 10 : 8 – 9 Oktober 2025 || 29 – 30 Oktober 2025
- Batch 11 : 13 – 14 November 2025 || 25 – 27 November 2025
- Batch 12 : 15 – 16 Desember 2025
Catatan : Jadwal dapat menyesuaikan dengan kebutuhan anda.
Biaya dan Lokasi Pelatihan :
- Jakarta :
- Bandung
- Yogyakarta
- Surabaya
- Malang
- Bali
- Lombok
Catatan : Biaya diatas belum termasuk akomodasi/penginapan. Apabila ada pertayaan mengenai materi, biaya, lokasi, jadwal dan penawaran lainnya, hubungi kami di nomor CS kami.
Fasilitas Pelatihan di transform-mpi.com:
- Penjemputan dari Hotel/Bandara/Stasiun/Terminal.
- Training Kit (Dokumentasi photo, Blocknote, ATK, Flashdisk, dll).
- Transportasi Peserta ke tempat pelatihan.
- 2x Coffe Break & 1 Lunch (Makan Siang).
- Training Room Full AC and Multimedia.
- Free Bag or Bagpackers (Tas Training).
- Softfile Foto Training
- Sertifikat Pelatihan.
- Souvenir Exclusive.
