Daftar isi :

PELATIHAN PROFESSIONAL SECRETARY SKILLS

DESKRIPSI PELATIHAN PROFESSIONAL SECRETARY SKILLS

An efficient and effective office secretary builds good image of an organization and proves to be an asset to his/her supervisor. Information technology has brought about a paradigm shift in office working and the skills required by office secretaries and administrative assistants. Decision makers are overloaded by information and data so they need skillfully trained to stream line the flow of information. The more skills they have, the more time their organizational heads will save and the organization as a whole will become more effective and professional. During the workshop, the participants will review and discuss which kind of duties and skills they are responsible for and which standards should be achieved in performing a variety of office tasks.

After completing this practical program, participants will be able to :

understand how her role as Secretary, Administrator contributes to organizational success
Build an effective work team
Plan and coordinate workflow and productivity
Interact with people in ways which reinforce positive working relationships
Show concern for excellence
Manage personal emotions and stress
Manage conflict, difficult situations and people with ease
Deliver presentations to small groups for maximum effe

Outline

The Role of the Secretary
- Key functions of your role
- Self-assessment
Communicating for Results
- Why are effective communication skills important?
- What is communication?
- The communication process
- Barriers to effective communication
- Skills for effective communication, persuasion and influence
- Listening – the key to communication success
Leadership and Office Management
- Your leadership style
- Factors that influence leadership in your organization and in your office
- Ways in which you can influence your team
- Leadership models – situational leadership, transformational leadership and results- based leadership
- Why networking is critical to your success
Effective Presentation Skills
- Planning an effective presentation
- Writing a script or notes
- Practice and rehearsal
- Personal delivery skills
- Reviewing the presentation for maximum learning and effect
Managing Work
- Time management/self-management
- Managing stress
- Goal setting
- Priority management
- Becoming a Quadrant II time manager
- Dealing with time wasters
- Maximize effectiveness by managing meetings
- Delegate for maximum effect
Managing Conflict
- What is conflict?
- Finding an appropriate conflict management style
- Mapping and defining conflict
- Appropriate assertiveness and empathy
- Dealing with anger in yourself and others
- Pathways to influence
- Appropriate negotiation techniques

INSTRUKTUR

Instruktur yang mengajar pelatihan Professional Secretary Skills ini adalah instruktur yang berkompeten di bidang Professional Secretary Skills baik dari kalangan akademisi maupun praktisi.

Jadwal Pelatihan Transform-mpi.com 2026 :

Batch 1 : 7 – 8 Januari 2026 || 14 – 15 Januari 2026 || 21 – 22 Januari 2026
Batch 2 : 4 – 5 Februari 2026 || 11 – 12 Februari 2026 || 18 – 19 Februari 2026
Batch 3 : 2 – 3 Maret 2026 4 – 5 Maret 2026
Batch 4 : 1 – 2 April 2026 8 – 9 April 2026 15 – 16 April 2026 22 – 23 April 2026
Batch 5 : 5 – 6 Mei 2026 12 – 13 Mei 2026 19 – 20 Mei 2026 25 – 26 Mei 2026
Batch 6 : 2 – 3 Juni 2026 9 – 10 Juni 2026 18 – 19 Juni 2026 23 – 24 Juni 2026
Batch 7 : 7 – 8 Juli 2026 14 – 15 Juli 2026 21 – 22 Juli 2026 28 – 29 Juli 2026
Batch 8 : 4 – 5 Agustus 2026 11 – 12 Agustus 2026 18 – 19 Agustus 2026 26 – 27 Agustus 2026
Batch 9 : 1 – 2 September 2026 8 – 9 September 2026 15 – 16 September 2026 22 – 23 September 2026
Batch 10 : 6 – 7 Oktober 2026 13 – 14 Oktober 2026 20 – 21 Oktober 2026 27 – 28 Oktober 2026
Batch 11 : 3 – 4 November 2026 10 – 11 November 2026 17 – 18 November 2026 24 – 25 November 2026
Batch 12 : 1 – 2 Desember 2026 8 – 9 Desember 2026 15 – 16 Desember 2026 22 – 23 Desember 2026

Catatan : Jadwal dapat menyesuaikan dengan kebutuhan anda.

Biaya dan Lokasi Pelatihan :

Jakarta :
Bandung
Yogyakarta
Surabaya
Malang
Bali
Lombok

Catatan : Biaya diatas belum termasuk akomodasi/penginapan. Apabila ada pertayaan mengenai materi, biaya, lokasi, jadwal dan penawaran lainnya, hubungi kami di nomor CS kami.