PELATIHAN INSPIRE MANAGERS TO INSPIRE STAFF
PELATIHAN INSPIRE MANAGERS TO INSPIRE STAFF
DESKRIPSI PELATIHAN INSPIRE MANAGERS TO INSPIRE STAFF
Energize your Managers to create an environment that works for your customers and your staf. Managers set the stage for customer service excellence. This comprehensive training process will build the infrastructure for excellent service
OUTLINE TRAINING :
For half-day training modules include:
Management’s role is to model essential practices that are exemplary for the front line sta? . Your managers will master the following essential practices :
- Generating a spirit of service
- Leading by example
- Developing your people
- Building trust
- Focus the organization on customer needs
Module 2 :
Managing feedback and module
- Organizations renown for customer service excellence take feedback from customers and front line sta? seriously! Managers will master the skills to manage feedback and communication thus improving your service and your business.
- Build systems for getting customer and sta? feedback
- Create strategies for responding to feedback
- Generate positive energy through feedback
Module 3 :
Measuring service
Do you know what is most important to your customers about your service? Are you measuring it? Your managers will master a simple yet comprehensive approach to measuring service that will excite people.
- Design measures for service areas that are important to your customers
- Build measurement into organizational and sta? performance
- Make measurement fun and motivating for everyone
Module 4 :
Recognizing excellence! communication!
Staf recognition is often the ?rst to falter when the going gets rough. Many times managers don’t have the skills or the time to recognize others. Your managers will master the skills of recognition, both formal and informal, and create strategies to build excellence into performance.
- Identify what people value about working for you
- Develop service standards & build them into jobs
- Energize staf to delight customers through effective recognition
INSTRUKTUR PELATIHAN
Instruktur yang mengajar pelatihan Inspire Managers to Inspire Staff ini adalah instruktur yang berkompeten di bidang Inspire Managers to Inspire Staff baik dari kalangan akademisi maupun praktisi.
Jadwal Pelatihan Transform-mpi.com 2025 :
- Batch 1 : 30 – 31 Januari 2025
- Batch 2 : 13 – 14 Februari 2025
- Batch 3 : 11 – 12 Maret 2025
- Batch 4 : 16 – 17 April 2025
- Batch 5 : 15 – 16 Mei 2025
- Batch 6 : 25 – 26 Juni 2025
- Batch 7 : 16 – 17 Juli 2025
- Batch 8 : 6 – 7 Agustus 2025
- Batch 9 : 3 – 4 September 2025
- Batch 10 : 8 – 9 Oktober 2025 || 29 – 30 Oktober 2025
- Batch 11 : 13 – 14 November 2025 || 25 – 27 November 2025
- Batch 12 : 15 – 16 Desember 2025
Catatan : Jadwal dapat menyesuaikan dengan kebutuhan anda.
Biaya dan Lokasi Pelatihan :
- Jakarta :
- Bandung
- Yogyakarta
- Surabaya
- Malang
- Bali
- Lombok
Catatan : Biaya diatas belum termasuk akomodasi/penginapan. Apabila ada pertayaan mengenai materi, biaya, lokasi, jadwal dan penawaran lainnya, hubungi kami di nomor CS kami.
Fasilitas Pelatihan di transform-mpi.com:
- Penjemputan dari Hotel/Bandara/Stasiun/Terminal.
- Training Kit (Dokumentasi photo, Blocknote, ATK, Flashdisk, dll).
- Transportasi Peserta ke tempat pelatihan.
- 2x Coffe Break & 1 Lunch (Makan Siang).
- Training Room Full AC and Multimedia.
- Free Bag or Bagpackers (Tas Training).
- Softfile Foto Training
- Sertifikat Pelatihan.
- Souvenir Exclusive.
