PELATIHAN INSPIRE MANAGERS TO INSPIRE STAFF

Daftar isi :

PELATIHAN INSPIRE MANAGERS TO INSPIRE STAFF

DESKRIPSI PELATIHAN INSPIRE MANAGERS TO INSPIRE STAFF

Energize your Managers to create an environment that works for your customers and your staf. Managers set the stage for customer service excellence. This comprehensive training process will build the infrastructure for excellent service

OUTLINE TRAINING :

For half-day training modules include:

Management’s role is to model essential practices that are exemplary for the front line sta? . Your managers will master the following essential practices :

Generating a spirit of service
Leading by example
Developing your people
Building trust
Focus the organization on customer needs

Module 2 :

Managing feedback and module

Organizations renown for customer service excellence take feedback from customers and front line sta? seriously! Managers will master the skills to manage feedback and communication thus improving your service and your business.
Build systems for getting customer and sta? feedback
Create strategies for responding to feedback
Generate positive energy through feedback

Module 3 :

Measuring service
Do you know what is most important to your customers about your service? Are you measuring it? Your managers will master a simple yet comprehensive approach to measuring service that will excite people.

Design measures for service areas that are important to your customers
Build measurement into organizational and sta? performance
Make measurement fun and motivating for everyone

Module 4 :

Recognizing excellence! communication!
Staf recognition is often the ?rst to falter when the going gets rough. Many times managers don’t have the skills or the time to recognize others. Your managers will master the skills of recognition, both formal and informal, and create strategies to build excellence into performance.

Identify what people value about working for you
Develop service standards & build them into jobs
Energize staf to delight customers through effective recognition

INSTRUKTUR PELATIHAN

Instruktur yang mengajar pelatihan Inspire Managers to Inspire Staff ini adalah instruktur yang berkompeten di bidang Inspire Managers to Inspire Staff baik dari kalangan akademisi maupun praktisi.

Jadwal Pelatihan Transform-mpi.com 2026 :

Batch 1 : 7 – 8 Januari 2026 || 14 – 15 Januari 2026 || 21 – 22 Januari 2026
Batch 2 : 4 – 5 Februari 2026 || 11 – 12 Februari 2026 || 18 – 19 Februari 2026
Batch 3 : 2 – 3 Maret 2026 4 – 5 Maret 2026
Batch 4 : 1 – 2 April 2026 8 – 9 April 2026 15 – 16 April 2026 22 – 23 April 2026
Batch 5 : 5 – 6 Mei 2026 12 – 13 Mei 2026 19 – 20 Mei 2026 25 – 26 Mei 2026
Batch 6 : 2 – 3 Juni 2026 9 – 10 Juni 2026 18 – 19 Juni 2026 23 – 24 Juni 2026
Batch 7 : 7 – 8 Juli 2026 14 – 15 Juli 2026 21 – 22 Juli 2026 28 – 29 Juli 2026
Batch 8 : 4 – 5 Agustus 2026 11 – 12 Agustus 2026 18 – 19 Agustus 2026 26 – 27 Agustus 2026
Batch 9 : 1 – 2 September 2026 8 – 9 September 2026 15 – 16 September 2026 22 – 23 September 2026
Batch 10 : 6 – 7 Oktober 2026 13 – 14 Oktober 2026 20 – 21 Oktober 2026 27 – 28 Oktober 2026
Batch 11 : 3 – 4 November 2026 10 – 11 November 2026 17 – 18 November 2026 24 – 25 November 2026
Batch 12 : 1 – 2 Desember 2026 8 – 9 Desember 2026 15 – 16 Desember 2026 22 – 23 Desember 2026

Catatan : Jadwal dapat menyesuaikan dengan kebutuhan anda.

Biaya dan Lokasi Pelatihan :

Jakarta :
Bandung
Yogyakarta
Surabaya
Malang
Bali
Lombok

Catatan : Biaya diatas belum termasuk akomodasi/penginapan. Apabila ada pertayaan mengenai materi, biaya, lokasi, jadwal dan penawaran lainnya, hubungi kami di nomor CS kami.