Daftar isi :

PELATIHAN IT Service Management (ITSM)

TRAINING TENTANG IT Service Management (ITSM)

TRAINING TENTANG IT SERVICE MANAGEMENT (ITSM)

Descriptions :

This course aims at raising individual’s understanding of, and competence in IT Service Management as described in the best practice or best framework such as in ITIL.
This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.
The purpose of this IT Service Management to help the delegates to define Service and to comprehend and explain the
concept of Service Management as a practice, and moreover is to certify that the candidate has gained knowledge of the ITSM terminology, structure and basic concepts and has comprehended the core principles of ITSM practices as referenced in the ITIL.

Objectives TRAINING TENTANG IT Service Management (ITSM):

Upon the completion of the course, the delegates should be able to:
Describe the concept of Good PRACTICE
Define and explain the concept of a SERVICE
Define and explain the concept of SERVICE MANAGEMENT
Define and distinguish between FUNCTIONS, ROLES and PROCESSES
Explain the PROCESS model
List the characteristics of PROCESSES (Measurable, Specific results, CUSTOMERS, and Responds
to a specific event) and specifically able to:
- Briefly explain the Service Lifecycle
- Describe the structure, scope, components and interfaces of the ITIL Library
- Account for the main goals and objectives of Service Strategy
- Account for the main goals and objectives of Service Design
- Briefly explain what value Service Design provides to the business
- Account for the main goals and objectives of Service Transition
- Briefly explain what value Service Transition provides to the business
- Account for the main goals and objectives of Service Operations
- Briefly explain what value Service Operation provides to the business
- Account for the main goals and objectives of Continual Service Improvement
- Briefly explain what value Continual Service Improvement provides to the business

Target Audience :

Managers involved and related in the IT operations
IT staff and executives involved in risk management and business process improvement
Information technology professionals involved in projects that are concerned, in part, with the automation of business processes
IT Managers and Practitioners involved in the strategy, design, and implementation and ongoing delivery of business-used IT services and who require an insight into Service Management best practice
Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization

Course Contents and Descriptions:

Introduction
- Service Management as a Practice
- Service Lifecycle
- Processes covering Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
- Generic Concepts and Definitions
- Workshop/Case Study I in ITSM (ITIL V3)
- Key Principles and Models covering Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
- Functions
- Framework Exercise I (ITILV3)
Roles and Models
- Roles
- Key Principles and models of ITSM:
- The types of service provider
- The five major aspects of Service Design
- The service V model
- The Continual Service Improvement model
- Technology and Architecture
- Revision
- Mock Examination

Instruktur

Instruktur yang mengajar pelatihan IT Service Management (ITSM) ini adalah instruktur yang berkompeten di bidang IT Service Management (ITSM) baik dari kalangan akademisi maupun praktisi.

Jadwal Pelatihan Transform-mpi.com 2026 :

Batch 1 : 7 – 8 Januari 2026 || 14 – 15 Januari 2026 || 21 – 22 Januari 2026
Batch 2 : 4 – 5 Februari 2026 || 11 – 12 Februari 2026 || 18 – 19 Februari 2026
Batch 3 : 2 – 3 Maret 2026 4 – 5 Maret 2026
Batch 4 : 1 – 2 April 2026 8 – 9 April 2026 15 – 16 April 2026 22 – 23 April 2026
Batch 5 : 5 – 6 Mei 2026 12 – 13 Mei 2026 19 – 20 Mei 2026 25 – 26 Mei 2026
Batch 6 : 2 – 3 Juni 2026 9 – 10 Juni 2026 18 – 19 Juni 2026 23 – 24 Juni 2026
Batch 7 : 7 – 8 Juli 2026 14 – 15 Juli 2026 21 – 22 Juli 2026 28 – 29 Juli 2026
Batch 8 : 4 – 5 Agustus 2026 11 – 12 Agustus 2026 18 – 19 Agustus 2026 26 – 27 Agustus 2026
Batch 9 : 1 – 2 September 2026 8 – 9 September 2026 15 – 16 September 2026 22 – 23 September 2026
Batch 10 : 6 – 7 Oktober 2026 13 – 14 Oktober 2026 20 – 21 Oktober 2026 27 – 28 Oktober 2026
Batch 11 : 3 – 4 November 2026 10 – 11 November 2026 17 – 18 November 2026 24 – 25 November 2026
Batch 12 : 1 – 2 Desember 2026 8 – 9 Desember 2026 15 – 16 Desember 2026 22 – 23 Desember 2026

Catatan : Jadwal dapat menyesuaikan dengan kebutuhan anda.

Biaya dan Lokasi Pelatihan :

Jakarta :
Bandung
Yogyakarta
Surabaya
Malang
Bali
Lombok

Catatan : Biaya diatas belum termasuk akomodasi/penginapan. Apabila ada pertayaan mengenai materi, biaya, lokasi, jadwal dan penawaran lainnya, hubungi kami di nomor CS kaami.