TRAINING TENTANG IT Service Management (ITSM)

PELATIHAN IT Service Management (ITSM)

TRAINING TENTANG IT Service Management (ITSM)

TRAINING TENTANG IT SERVICE MANAGEMENT (ITSM)

TRAINING TENTANG IT SERVICE MANAGEMENT (ITSM)

Descriptions :

This course aims at raising individual’s understanding of, and competence in IT Service Management as described in the best practice or best framework such as in ITIL.
This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.
The purpose of this IT Service Management to help the delegates to define Service and to comprehend and explain the
concept of Service Management as a practice, and moreover is to certify that the candidate has gained knowledge of the ITSM terminology, structure and basic concepts and has comprehended the core principles of ITSM practices as referenced in the ITIL.

Objectives TRAINING TENTANG IT Service Management (ITSM):

  • Upon the completion of the course, the delegates should be able to:
  • Describe the concept of Good PRACTICE
  • Define and explain the concept of a SERVICE
  • Define and explain the concept of SERVICE MANAGEMENT
  • Define and distinguish between FUNCTIONS, ROLES and PROCESSES
  • Explain the PROCESS model
  • List the characteristics of PROCESSES (Measurable, Specific results, CUSTOMERS, and Responds
  • to a specific event) and specifically able to:
    • Briefly explain the Service Lifecycle
    • Describe the structure, scope, components and interfaces of the ITIL Library
    • Account for the main goals and objectives of Service Strategy
    • Account for the main goals and objectives of Service Design
    • Briefly explain what value Service Design provides to the business
    •  Account for the main goals and objectives of Service Transition
    • Briefly explain what value Service Transition provides to the business
    • Account for the main goals and objectives of Service Operations
    • Briefly explain what value Service Operation provides to the business
    •  Account for the main goals and objectives of Continual Service Improvement
    • Briefly explain what value Continual Service Improvement provides to the business

Target Audience :

  • Managers involved and related in the IT operations
  • IT staff and executives involved in risk management and business process improvement
  • Information technology professionals involved in projects that are concerned, in part, with the automation of business processes
  • IT Managers and Practitioners involved in the strategy, design, and implementation and ongoing delivery of business-used IT services and who require an insight into Service Management best practice
  • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization

Course Contents and Descriptions:

  1. Introduction
    • Service Management as a Practice
    • Service Lifecycle
    • Processes covering Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
    • Generic Concepts and Definitions
    • Workshop/Case Study I in ITSM (ITIL V3)
    • Key Principles and Models covering Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
    • Functions
    • Framework Exercise I (ITILV3)
  2. Roles and Models
    • Roles
    • Key Principles and models of ITSM:
    • The types of service provider
    • The five major aspects of Service Design
    • The service V model
    • The Continual Service Improvement model
    • Technology and Architecture
    •  Revision
    • Mock Examination

Instruktur

Instruktur yang mengajar pelatihan IT Service Management (ITSM) ini adalah instruktur yang berkompeten di bidang IT Service Management (ITSM) baik dari kalangan akademisi maupun praktisi.

Jadwal Pelatihan Transform-mpi.com 2024 :

  • Batch 1 : 03 – 04 Januari 2024 | 16 – 17 Januari 2024
  • Batch 2 : 07 – 08 Februari 2024 | 20 – 21 Februari 2024
  • Batch 3 : 05 – 06 Maret 2024 | 19 – 20 Maret 2024
  • Batch 4 : 09 – 10 April 2024 | 13 – 24 April 2024
  • Batch 5 : 07 – 08 Mei 2024 | 22 – 23 Mei 2024
  • Batch 6 : 05 – 06 Juni 2024 | 25 – 29 Juni 2024
  • Batch 7 : 09 – 10 Juli 2024 | 23 – 24 Juli 2024
  • Batch 8 : 06 – 07 Agustus 2024 | 20 – 21 Agustus 2024
  • Batch 9 : 04 – 05 September 2024 | 18 – 19 September 2024
  • Batch 10 : 18 – 19 Oktober 2024 | 15 – 16 Oktober 2024
  • Batch 11 : 06 – 07 November 2024 | 26 – 27 November 2024
  • Batch 12 : 04 – 05 Desember 2024 | 18 – 19 Desember 2024

Catatan : Jadwal dapat menyesuaikan dengan kebutuhan anda.

Biaya dan Lokasi Pelatihan :

  • Jakarta :
  • Bandung
  • Yogyakarta
  • Surabaya
  • Malang
  • Bali
  • Lombok

Catatan : Biaya diatas belum termasuk akomodasi/penginapan. Apabila ada pertayaan mengenai materi, biaya, lokasi, jadwal dan penawaran lainnya, hubungi kami di nomor CS kaami.

Fasilitas Pelatihan di transform-mpi.com:

  1. Penjemputan dari Hotel/Bandara/Stasiun/Terminal.
  2. Training Kit (Dokumentasi photo, Blocknote, ATK, Flashdisk, dll).
  3. Transportasi Peserta ke tempat pelatihan.
  4. 2x Coffe Break & 1 Lunch (Makan Siang).
  5. Training Room Full AC and Multimedia.
  6. Free Bag or Bagpackers (Tas Training).
  7. Softfile Foto Training
  8. Sertifikat Pelatihan.
  9. Souvenir Exclusive.