PELATIHAN SERVICE RECOVERY: CREATE LOYAL CUSTOMERS FOR LIFE

TRAINING MATERIAL OUTLINE, OBJECTIVES AND TRAINING METHODS :

1. WHY IS SERVICE RECOVERY SO IMPORTANT ?

OBJECTIVES IN THIS SESSION:
Because this Topic will tell you about how to Empowerment Employees and at the same time to keep the Customer loyal to our Company even to bring their family, friends and relatives come to our company.

TRAINING OUTLINE SERVICE RECOVERY IN THIS SESSION :

a. What is Service Recovery ?
* The Step that should follow a mistake
* Aim at the individual
* Solving the Customer problem
* Creating Customer satisfaction

b. Putting a smile on a Customer face
* Wonderful Service
* Quick Service
* Precise Service

METHOD IN THIS SESSION:
* Presentation
* Discussion
* Answer & Question

2. CREATE LOYAL CUSTOMER FOR LIFE
After completing the course, the participants of Service Recovery Course will be expected to be able to:
* Solving a customer’s problem. They understand the importance of service recovery to their bottom lines.
* They drive superior customer service strategically. That means everyone, from the CEO on down, walks the talk and reinforces the importance of customer service.
* They make sure their policies, procedures and systems are customer-friendly.
* They hire good people and treat them well, investing time and money to train and coach them in the art of customer service.
* They empower their employees, giving them the authority to bend and break the rules, to use their common sense and to take care of the customer.

METHOD IN THIS SESSION :
* Lecturing and presentation
* Discussion
* Role Playing

WHO SHOULD ATTEND THIS TRAINING? :
1. General service supervisor/ superintendent/ manager
2. Camp service or township supervisor/ superintendent/manager
3. Field operation supervisor/superintendent/manager
4. Logistic supervisor/superintendent/manager
5. Staff who deals or takes care and involve in contract of accommodation and catering services
6. Everybody or professional who wants to broaden knowledge or gain Benefit from this course

INSTRUCTOR PELATIHAN SERVICE RECOVERY: CREATE LOYAL CUSTOMERS FOR LIFE

Teddy Lukman, S.Sos,

was graduated from National Hotel Institute Bandung in 1978. In practical ha had experience as Manager at Ramada Hotel in Frankfurt Germany 1989, and as Manager at Sari Ater Hotel 1986. Currently he is teaching Hotel Management System at National Hotel Institute in Bandung. He is very familiar for the hotel management software like Prolog Hospitality System, HIS AS-400 IBM, Maxial, MYOH, and Fidelo. Instead of lecturer he also gives in-house training in hotel management system at four–star and five-star hotels in Indonesia

Jadwal Pelatihan Transform-mpi.com 2023 :

• Batch 1 : 11 – 12 Januari 2023 | 25 – 26 Januari 2023
• Batch 2 : 01 – 02 Februari 2023 | 15 – 16 Februari 2023
• Batch 3 : 01 – 02 Maret 2023 | 15 – 16 Maret 2023
• Batch 4 : 04 – 05 April 2023 | 11 – 12 April 2023
• Batch 5 : 10 – 11 Mei 2023 | 24 – 25 Mei 2023
• Batch 6 : 07 – 08 Juni 2023 | 21 – 22 Juni 2023
• Batch 7 : 12 – 13 Juli 2023 | 26 – 27 Juli 2023
• Batch 8 : 09 – 10 Agustus 2023 | 23 – 24 Agustus 2023
• Batch 9 : 06 – 07 September 2023 | 20 – 21 September 2023
• Batch 10 : 04 – 05 Oktober 2023 | 18 – 19 Oktober 2023
• Batch 11 : 01 – 02 November 2023 | 15 – 16 November 2023
• Batch 12 : 05 – 06 Desember 2023 | 12 – 13 Desember 2023

Catatan : Jadwal dapat menyesuaikan dengan kebutuhan anda.

Biaya dan Lokasi Pelatihan :

• Jakarta : Hotel Amaris Kemang, Amaris Tendean,Trinity Hotel, Ibis Budget | Biaya Pelatihan : Rp. 7.500.000 / peserta(Minimal 2 Peserta).
• Bandung : Hotel Santika, Hay Hotel,Ibis Style, Novotel Hotel, Golden Flower Hotel, 1O1 Hotel, Grand Tjokro Hotel, Tune Hotel, Four Point by Sheraton Hotel | Biaya Pelatihan : Rp. Rp. 7.000.000 / peserta(Minimal 2 Peserta).
• Yogyakarta : Hotel NEO+ Awana, Cordela Hotel,Ibis Style, Boutique Hotel, Cavinton Hotel, Mutiara Hotel, Dafam Malioboro Hotel, Prima Inn Hotel | Biaya Pelatihan : Rp. 6.500.000 / peserta(Minimal 2 Peserta).
• Surabaya : Novotel Hotel, Ibis Center Hotel, HARRIS Hotel, Favehotel, Alana Hotel | Biaya Pelatihan : Rp.6.800.000 / peserta(Minimal 2 Peserta).
• Malang : Amaris Hotel, The 1O1 Hotel, Ibis Style Hotel, El Hotel, Whiz Prime Hotel | Biaya Pelatihan : Rp. 6.800.000 / peserta(Minimal 2 Peserta).
• Bali : Ibis Kuta, Fontana Hotel, HARRIS Hotel & Conventions | Biaya Pelatihan : Rp. 6.500.000 / peserta (Minimal 3 Peserta).
• Lombok : Favehotel, Novotel Lombok, D Praya Hotel | Biaya Pelatihan : Rp. 7.000.000 / peserta (Minimal 3 Peserta).

Catatan : Biaya diatas belum termasuk akomodasi/penginapan. Apabila ada pertayaan mengenai materi, biaya, lokasi, jadwal dan penawaran lainnya, hubungi kami di nomor CS kami.

Fasilitas Pelatihan di transform-mpi.com:

1. Penjemputan dari Hotel/Bandara/Stasiun/Terminal.
2. Training Kit (Dokumentasi photo, Blocknote, ATK, Flashdisk, dll).
3. Transportasi Peserta ke tempat pelatihan.
4. 2x Coffe Break & 1 Lunch (Makan Siang).
5. Training Room Full AC and Multimedia.
6. Free Bag or Bagpackers (Tas Training).
7. Softfile Foto Training
8. Sertifikat Pelatihan.
9. Souvenir Exclusive.