PELATIHAN SERVICE RECOVERY: CREATE LOYAL CUSTOMERS FOR LIFE

PELATIHAN SERVICE RECOVERY: CREATE LOYAL CUSTOMERS FOR LIFE

PELATIHAN SERVICE RECOVERY: CREATE LOYAL CUSTOMERS FOR LIFE

PELATIHAN SERVICE RECOVERY: CREATE LOYAL CUSTOMERS FOR LIFE

TRAINING MATERIAL OUTLINE, OBJECTIVES AND TRAINING METHODS :

OBJECTIVES IN THIS SESSION:

Because this Topic will tell you about how to Empowerment Employees and at the same time to keep the Customer loyal to our Company even to bring their family, friends and relatives come to our company.

TRAINING OUTLINE SERVICE RECOVERY IN THIS SESSION :

  1. What is Service Recovery ?
    • The Step that should follow a mistake
    • Aim at the individual
    • Solving the Customer problem
    • Creating Customer satisfaction
  2. Putting a smile on a Customer face
    • Wonderful Service
    • Quick Service
    • Precise Service

METHOD IN THIS SESSION:

  • Presentation
  • Discussion
  • Answer & Question

WHO SHOULD ATTEND THIS TRAINING? :

  • General service supervisor/ superintendent/ manager
  • Camp service or township supervisor/ superintendent/manager
  • Field operation supervisor/superintendent/manager
  • Logistic supervisor/superintendent/manager
  • Staff who deals or takes care and involve in contract of accommodation and catering services
  • Everybody or professional who wants to broaden knowledge or gain Benefit from this course

INSTRUCTOR PELATIHAN SERVICE RECOVERY: CREATE LOYAL CUSTOMERS FOR LIFE

Instruktur yang mengajar pelatihan Service Recovery: Create Loyal Customers For Life ini adalah instruktur yang berkompeten di bidang Service Recovery: Create Loyal Customers For Life baik dari kalangan akademisi maupun praktisi.

Jadwal Pelatihan Transform-mpi.com 2024 :

  • Batch 1 : 03 – 04 Januari 2024 | 16 – 17 Januari 2024
  • Batch 2 : 07 – 08 Februari 2024 | 20 – 21 Februari 2024
  • Batch 3 : 05 – 06 Maret 2024 | 19 – 20 Maret 2024
  • Batch 4 : 09 – 10 April 2024 | 13 – 24 April 2024
  • Batch 5 : 07 – 08 Mei 2024 | 22 – 23 Mei 2024
  • Batch 6 : 05 – 06 Juni 2024 | 25 – 29 Juni 2024
  • Batch 7 : 09 – 10 Juli 2024 | 23 – 24 Juli 2024
  • Batch 8 : 06 – 07 Agustus 2024 | 20 – 21 Agustus 2024
  • Batch 9 : 04 – 05 September 2024 | 18 – 19 September 2024
  • Batch 10 : 18 – 19 Oktober 2024 | 15 – 16 Oktober 2024
  • Batch 11 : 06 – 07 November 2024 | 26 – 27 November 2024
  • Batch 12 : 04 – 05 Desember 2024 | 18 – 19 Desember 2024

Catatan : Jadwal dapat menyesuaikan dengan kebutuhan anda.

Biaya dan Lokasi Pelatihan :

  • Jakarta :
  • Bandung
  • Yogyakarta
  • Surabaya
  • Malang
  • Bali
  • Lombok

Catatan : Biaya diatas belum termasuk akomodasi/penginapan. Apabila ada pertayaan mengenai materi, biaya, lokasi, jadwal dan penawaran lainnya, hubungi kami di nomor CS kami.

Fasilitas Pelatihan di transform-mpi.com:

  1. Penjemputan dari Hotel/Bandara/Stasiun/Terminal.
  2. Training Kit (Dokumentasi photo, Blocknote, ATK, Flashdisk, dll).
  3. Transportasi Peserta ke tempat pelatihan.
  4. 2x Coffe Break & 1 Lunch (Makan Siang).
  5. Training Room Full AC and Multimedia.
  6. Free Bag or Bagpackers (Tas Training).
  7. Softfile Foto Training
  8. Sertifikat Pelatihan.
  9. Souvenir Exclusive.